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Contact

Get in touch

Send us a message and a member of the team will reply. If you are asking about a live case, include your enquiry reference so we can find it quickly.

Messages

The form on this page reaches our case desk directly. Members can also message their case handler from the customer portal, where replies appear in the same thread.

Office hours

Monday to Friday, 9am to 5pm (UK time). Messages received outside these hours are answered the next working day.

Prefer to apply?

If you already know you want to join, use the membership application on the main site and a case handler will review it directly.

Apply for membership
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AEGIS

A private correspondence service. We write, send and chase the emails that matter, under your written instruction.

Monday to Friday, 9am – 5pm

Aegis is a customer-creditor correspondence service and acts as the intermediary between you and the creditor. We are not a law firm, we do not provide legal or financial advice, and we do not provide debt advice — for free debt advice, speak to StepChange or Citizens Advice. We act on your written instruction.

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© 2026 Aegis Private Correspondence · United Kingdom

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